A complete jira software to lansweeper data migration software. At its core, the lansweeper help desk is a resource for sharing knowledge with people inside or outside of your company. How to scan your network for devices, and computers using lansweeper duration. Lansweeper is built with automated software deployment. A system that enables for people inside and outside of yours the business. Help desk software freshdesk learn more at freshdesk offers some of the best features when it comes to ticket management and the customization thats integral for creating a smooth help desk. It boasts a robust ticketing system that allows people to ask each other questions and request support.
Network inventory, asset management, deployment, help desk. Streamline internal and external communication with the integrated helpdesk ticketing. Simplify and automate daytoday, timeconsuming tasks or get an update on that global project you are running, lansweeper offers you the tools. Get a full network inventory, automatically deploy software. Creating ticket templates lansweeper it discovery software. Winner in the help desk category of readers choice awards. In many cases your team will already be using other types of b2b software in your company and its definitely wiser to opt for solutions that integrate well with each other. Tickets will be produced games the export attribute in addition to api. I have a work around now but would like to change this to a built in system which is why we purchased lansweeper and web help desk to begin with. Lansweeper is an application that gathers hardware and software information of computers and other devices on a computer network for management and compliance and audit purposes. Control the software installed on each computer and the licenses.
I cant recall all the specific issues i ran into, but when i compared it to the jira service desk, it was a night and day difference. Paid versions of lansweeper include api access for integrating more robust help desk solutions. Lansweeper released the latest version of their network management software, lansweeper 6. All departments can benefit from its powerful ticketing and asset solution. Help desk and it service desk lansweeper it discovery. Apr 24, 2017 lansweeper website is pretty modest, a bit outdated design and it looks like they dont know how to express all the benefits to the visitor. Lansweeper helpdesk posted in the sysadmin community. Lansweeper help desk my company currently has sysaid for help desk and are currently shopping around for a replacement due to dissatisfaction. In fact, service desk module is the module that was developed last. Even though key features of jira service desk and lansweeper should matter you should also thoroughly examine the integrations supported by each software.
Help desk and it service desk lansweeper it discovery software. January 25, 2017 lansweeper was selected the winner in the help desk category of the windowsnetworking. In fact, its one of a companys top priorities whether that company is a small to. Introduction to the help desk lansweeper it discovery.
Automated software deployment, active directory integration and it asset management are some of the key functionalities of the software, accompanied by an integrated it help desk and knowledge base. Build your centralized it asset registration system. Lansweeper to zendesk migration help desk migration service. Helpdesk permissions agents only when configuring a new role or using the pencil shaped edit button next to an existing role, the second set of permissions in the popup relates to the help desk portion of lansweeper. Help desk software is the heartbeat of a wellrun help desk and is a vital consideration for business owners. Network inventory, asset management, deployment, help. For overall product quality, asset tracker for jira attained 8. I have been been eyeing up lansweeper, but due to the fact that the help desk module released about two month ago, i havent been able find much feedback on it. At its core, the lansweeper help desk is a means to efficiently communicate with people in and outside of your company.
Lansweeper vs solarwinds web help desk trustradius. As a centralized intake location for technical issues, it allows for a responsive and timely solution to minimize downtime and facilitate efficient troubleshooting. Features lansweeper it discovery software software. Of course, there are a ton of great features beyond this, but it is the part that really makes it stand out in my view. It offers integrated tools for managing network inventory, business assets, help desk operations and more. Centralize all communication and integrate it asset management with the lansweeper help desk. Then you can keep your software licensing controls updated and prevent risks of unauthorized use software or leak of critical information. Jan 25, 2017 winner in the help desk category of readers choice awards.
At its core, the help desk is a resource for sharing knowledge with people inside or outside of your company. Popular alternatives to spiceworks help desk for windows, linux, web, mac, android and more. As its name suggests, lansweeper is network inventory software. You can also import asset inventory from thirdparty asset discovery.
I cant recall all the specific issues i ran into, but when i compared it to the. The free version of lansweeper can create and manage help desk tickets, but it doesnt include robust ticket management features. Below is a list of available help desk permissions. The lansweeper help desk provides a centralized point for all internal and external communication of your company. Lansweeper started as a sweeper inventory program which evolved slowly to a complete solution with service desk it is now. Lansweeper software demo tutorial part 2 analyze duration. Lansweeper is an onpremise network management solution suitable for businesses of all sizes across various industry verticals. Jira software to lansweeper migration help desk migration.
Asset tracker for jira vs lansweeper 2020 comparison. A purposeful help desk that unites with lansweeper. Using tickets, adding custom fields to ticket types and much more. Lansweeper computer software grembergen, vlaanderen 2,828 followers. Moreover, lansweeper lets it professionals organize all their help desk communications as well as their it assets in one highly customizable and single signon web console, assisting them in increasing agent productivity and improving customer experience. Apr 03, 2018 these tools will help you to work out projects, plan meetings, and document and share important information. Get the info, find the issues and proactively fix them. Lansweeper can help you gather relevant information in a few minutes, from all computers connected in your network, without users knowledge or interference.
Its core product, lansweeper, allows you to manage a full inventory of all it assets, software and changes within. Ticket notification to all agents when assigned yesterday at 6. Lansweeper help desk questions questions related to the help desk, knowledge base, calendar. Lansweeper software demo tutorial part 4 coordinate youtube. You can model the help desks internal workings to match your daily operations.
Spiceworks help desk alternatives and similar software. Active directory management, license compliance audit, help desk software, knowledgebase software, itam. I tested the lansweeper helpdesk when it was released as i was looking for a new system. Lansweepers helpdesk is a ticketbased system, used to centralize communication.
Lansweeper product demo video it discovery software. Hardware, software, event logs, uptime schedule, etc etc. Discover your it with lansweeper, build your centralized it asset system of record. Nov 18, 2016 how to scan your network for devices, and computers using lansweeper duration. Bitlocker recovery key scanning was introduced in lansweeper 7. Compare jira service desk vs lansweeper financesonline. You are currently an inactive helpdesk agent lansweeper. Introduction to the help desk lansweeper it discovery software. Among all of the possible functions, a webbased it helpdesk is the most obvious for it professionals. The solution can scan and monitor performance of it infrastructure in real time. Dec 05, 2019 help desk software is the heartbeat of a wellrun help desk and is a vital consideration for business owners. Lansweeper vs solarwinds service desk 2020 feature and.
The help desk is a feature of the product that allows sharing knowledge by licensee within its organisation through inter alia a ticketing system help desk. Reasons to use help desk migration to migrate data from lansweeper to zendesk strong security of your data the migration is completed by the machine over a protected connection, and all your credentials will instantly be deleted after you complete the data migration. Web console user roles and permissions lansweeper it. Within the ticketing system, you have regular users that can only submit tickets and help desk agents that can both submit and respond to tickets. The seamless link between asset management and service desk is. Use whd hardware inventory software to automate your ticket management and help expedite the ticketing process by linking help desk tickets with hardware assets to track the history of service requests, trouble tickets, and notify technicians when an sla breach is approaching.
Lansweeper is an agentless asset management solution that can scan any network setup. Apr 14, 2016 lansweeper released the latest version of their network management software, lansweeper 6. Within the ticketing system, you have regular users that can only submit. This help desks section comprises, the following attributes, amongst others. We just started using web help desk and are looking to get lansweeper 5 connected. With the lansweeper deepscan ip scanner engine, you can audit all assets in your company network without installing software on them.
The lansweeper help desk is highly configurable, making it a perfect fit for organizations of all sizes. The lansweeper help desk is fully integrated within the asset management solution. Conversely, if i know the machine, lansweeper tells me who last logged on to it, etc. Inventory the devices on your network pcs, servers, vms, switches, monitors, printers. Deskagent license help deskagent can handle tickets. It must be integrated to asset tool, to have a tco total cost of ownership, number of calls against asset related to hardware or software. The application also encompasses a ticket based help desk system and capabilities for software updates on target devices. Small and medium companies as well as enterprise, msp and consultants. At its core, the lansweeper help desk is a resource for sharing. Lansweeper network management solution, supported by.
Configuring and using the help desk lansweeper it discovery. Troublefree, no special knowledge or coding required. Personally, i think its a little too new to be considered ready for production use. The help desk boasts a robust ticketing receiving tickets through the web console, email, api, import. Lansweeper software demo tutorial part 4 coordinate. Lepide active directory self service and manageengine servicedesk plus were runnerup and second runnerup respectively. Additionally, the lansweeper help desk is fully integrated with the mature it asset management solution.
Build an accurate network inventory of all your hardware, software and users. We do not have an official sla but we strive to respond within 24 business hours, on average, we get back to our licensed customers within 8 business hours. The ticketing system included in lansweeper allows people inside or outside of your company to ask questions and request support from your employees on a. The help desk part of lansweeper is licensed on a peragent basis. Spiceworks help desk pc or cloudbased deployment spiceworks network monitor pc. These tools will help you to work out projects, plan meetings, and document and share important information. In addition to discovering mac and windows machines on the network, lansweeper inventories network. Get started with lansweeper with these 4 software demo videos. Use the lansweeper ip scanner, warranty check, software deployment and more features. Its easy to our scoring system to provide you with a general idea which it asset management software product is better for your business.